Terms of service
The company BISCUITERIE DE PROVENCE is registered in the trade register under number 381 381 366 RCS. Its postal address is ZA LES GRANDS PRES 26110 SAINT MAURICE SUR EYGUES, FRANCE, and its email address is boutique@biscuiteriedeprovence.com. Any order for a product listed in the online store of the site www.biscuiteriedeprovence.com implies prior consultation and acceptance of these general terms and conditions of sale. Clicking to validate the order implies full acceptance of these terms. This click has the value of a "digital signature."
PURPOSE
These general conditions aim to define the rights and obligations of the parties within the framework of the online sale of goods offered by BISCUITERIE DE PROVENCE to the consumer.
ORDER CONFIRMATION
Order placement: To place an order, the User must log in with their code (email address) and password. For any first order, the User must follow an account creation procedure indicated on the Website.
In case of loss or forgetting the password, the User can request it again directly on the site. They will then receive their password at the email address provided during registration.
Order registration and validation: When the User clicks on "Validate my order" after the ordering process, they declare acceptance of the order as well as the entirety of these General Conditions fully and without reservation. The data recorded by www.biscuiteriedeprovence.com constitutes proof of all transactions made by www.biscuiteriedeprovence.com and its customers.
The data recorded by the payment system constitutes proof of financial transactions. Once the cart is validated, the User must accept the General Conditions, choose the address, delivery method, and payment method, the latter step formalizing the contract between BISCUITERIE DE PROVENCE and the User.
Any order implies acceptance of the prices and descriptions of the products available for sale.
BISCUITERIE DE PROVENCE will acknowledge receipt of the order as soon as it is validated by sending an email. In certain cases, including payment failure, incorrect address, or other issues with the User's account, BISCUITERIE DE PROVENCE reserves the right to block the User's order until the problem is resolved.
For any questions regarding order tracking, the User must check their customer account on the Website or call 04 75 26 02 98 from Monday to Friday between 10:00 AM and 6:00 PM.
Contractual information will be confirmed by email to the address provided by the consumer on the order form.
PROOF OF TRANSACTION
Computerized records, kept in the computer systems of BISCUITERIE DE PROVENCE under reasonable security conditions, are considered proof of communications, orders, and payments between the parties.
Archiving of order forms and invoices is done on a reliable and durable medium that can be produced as evidence.
AVAILABILITY
In case of product unavailability after placing the order, BISCUITERIE DE PROVENCE will inform the Buyer by email or phone within 3 days - 72 hours (business days). The Buyer may then request cancellation of the order or exchange of the missing product(s). In case of cancellation, the Buyer will be refunded within a maximum of thirty (30) days from receipt of the refund request.
OFFER AND PRICE VALIDITY PERIOD
Validity period: Offers on the site are valid while they are online. Territorial scope: Offers are valid for any purchase made online and for delivery in Metropolitan France.
The products governed by these General Conditions are those listed on the Website and indicated as sold and shipped by BISCUITERIE DE PROVENCE. Product photographs are not contractual.
Product prices are indicated in Euros, all taxes included. They include VAT and any applicable discounts on the day of the order. Product prices exclude processing and delivery fees. The amount of delivery fees will be specified on the order form before order confirmation.
PROMO CODES
If your order is more than 3 days old or if a promo code has expired, we can no longer apply the promotional price.
If your order is less than 3 days old and a promo code is still valid, we can refund you the difference in the form of a one-time credit valid for 1 month.
DELIVERY TERMS
Products are delivered to the address indicated by the consumer on the order form and only within the geographic areas we serve.
All products leave our premises in perfect condition. The customer must report to the carrier (or postman) any slight sign of impact (holes, crushing marks, etc.) on the package, and if necessary, refuse the package. An identical new product will then be sent to you free of charge.
The exchange of any product declared, after the fact, damaged during transport, without any reservation having been made upon receipt of the package, cannot be accepted.
As with any shipment, delays or lost products may occur. In such cases, we contact the carrier to initiate an investigation. Every effort is made, as long as necessary, to locate the package. If necessary, the merchant will be reimbursed by the carrier and will send a new identical package at their expense.
We disclaim all responsibility for delivery delays caused by the carrier, especially in cases of product loss, bad weather, or strikes.
DELIVERIES TO RELAY POINTS - UNCOLLECTED PACKAGES
If a package delivered to a relay point is not picked up within the time allowed by the carrier and is returned to us, we will issue a voucher for the value of the order (excluding shipping costs) valid for 1 year.
DELIVERY PROBLEM CAUSED BY THE CARRIER
Any delivery anomaly (damage, missing product compared to the delivery note, damaged package, broken products...) must be clearly indicated on the delivery note as a 'handwritten reservation,' accompanied by the customer's signature.
The consumer must also confirm this issue by sending the carrier, within two (2) working days following the delivery date, a registered letter with acknowledgment of receipt detailing the claims.
The consumer must send a copy of this letter to BISCUITERIE DE PROVENCE - ZA LES GRANDS PRES, 26110 SAINT MAURICE SUR EYGUES. Without this report, we do not proceed with any exchange.
DELIVERY ERRORS
The consumer must submit to BISCUITERIE DE PROVENCE, on the day of delivery or at the latest the first working day following delivery, any claim of delivery error and/or non-compliance of the products in nature or quality compared to the indications on the order form.
Beyond this deadline, any claim will be rejected. Claims can be submitted to BISCUITERIE DE PROVENCE at BISCUITERIE DE PROVENCE - ZA LES GRANDS PRES, 26110 SAINT MAURICE SUR EYGUES.
Any claim not made according to the rules defined above and within the allotted time will not be considered and will release BISCUITERIE DE PROVENCE from any liability towards the consumer.
In case of delivery error or exchange, any product to be exchanged or refunded must be returned to BISCUITERIE DE PROVENCE in its entirety and in its original packaging in perfect condition to BISCUITERIE DE PROVENCE - ZA LES GRANDS PRES, 26110 SAINT MAURICE SUR EYGUES.
To be accepted, any return must be reported and have prior approval from BISCUITERIE DE PROVENCE, which, if agreed, will resend the package to the correct address.
Shipping costs are the responsibility of BISCUITERIE DE PROVENCE, except in cases where the product does not match the origin declaration made by the consumer in the return form.
RIGHT OF WITHDRAWAL
The right of withdrawal applies only to natural persons.
In accordance with articles L. 120-20, the consumer has a period of fourteen (14) calendar days to return, at their own expense, products that do not suit them. This period starts from the day the consumer receives the order. Any return may be notified in advance to the BISCUITERIE DE PROVENCE customer service. The product must be returned to BISCUITERIE DE PROVENCE - ZA LES GRANDS PRES, 26110 SAINT MAURICE SUR EYGUES.
Only products returned in their entirety, in their original complete and intact packaging, and in perfect resale condition will be accepted. Any product that has been damaged or whose original packaging has been deteriorated will neither be refunded, accepted, nor exchanged. This right of withdrawal is exercised without penalty, except for shipping and return costs. In the case of exercising the right of withdrawal, the consumer may choose either a refund of the amounts paid or an exchange of the product. In the case of an exchange, reshipment will be at the consumer's expense.
In the event of exercising the right of withdrawal, BISCUITERIE DE PROVENCE will make every effort to refund the consumer within fourteen (14) days.
USAGE RIGHTS
The use of trademarks present on the site is strictly prohibited.
FORCE MAJEURE
Neither party shall be considered to have failed in its contractual obligations to the extent that their execution is delayed, hindered, or prevented by a fortuitous case of force majeure. A force majeure case will be considered any irresistible fact or circumstance, external to the parties, unforeseeable, unavoidable, independent of the parties' will, and which cannot be prevented by them despite all reasonably possible efforts.
The party affected by such circumstances will notify the other within ten working days following the date on which it became aware of them.
The two parties will then come together within three months, unless impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the contract execution will continue. If the force majeure event lasts longer than one month, these general conditions may be terminated by the injured party.
Expressly, the following are considered cases of force majeure or fortuitous events, in addition to those usually recognized by the jurisprudence of French courts and tribunals: blockage of transportation means, earthquake, fires, storms, flooding, lightning, telecommunications network outages, or difficulties specific to telecommunications networks external to the clients.
PARTIAL INVALIDITY
If one or more provisions of these general terms and conditions are held to be invalid or declared as such under a law, regulation, or following a final decision of a competent court, the other provisions shall retain their full force and effect.
NO WAIVER
The fact that one party does not invoke a breach by the other party of any of the obligations under these general terms and conditions of sale shall not be interpreted in the future as a waiver of the obligation in question.
APPLICABLE LAW
These general conditions are subject to French law. This applies to both substantive and procedural rules.
In case of dispute or complaint, the consumer should first contact BISCUITERIE DE PROVENCE to seek an amicable solution.
PERSONAL DATA PROTECTION
All data you provide us is used to process your orders.
Under Law No. 78-17 of January 6, 1978, relating to data processing, files, and freedoms, you have the right with BISCUITERIE DE PROVENCE to rectify, consult, modify, and delete the data you have provided us. This right can also be exercised online.
Use of the email address for commercial communications
When creating an account or placing an order on the site, the customer's email address is collected to ensure order tracking, customer relationship management, and, if applicable, the sending of commercial communications.
In accordance with current regulations, the customer may receive commercial communications related to products or services similar to those already ordered.
The customer is informed that they can object at any time to receiving these communications, free of charge, by clicking the unsubscribe link in each email or by sending their request to the address indicated in the "Contact" section of the site.
DISPUTES
Our sales department is at your disposal to best resolve any disputes that may arise. You can contact them by: Email: boutique@biscuiteriedeprovence.com Mail: BISCUITERIE DE PROVENCE, Returns Department 26110 St MAURICE SUR EYGUES.
The terms of sale are governed by French law. Any disputes that may arise between the parties concerning, among other things, the validity, interpretation, execution, or termination of the contract will be settled by the District Court.